Understanding Our Refund Policy
Refund Policy for EMS Students
Explore our comprehensive refund policy designed to support our students’ educational journey and ensure transparency in financial transactions.
Our Commitment to Fair Refunds
Common Questions About Our Refund Policy
Find answers to your questions about our refund policy, designed to ensure transparency and support.
What is the timeframe for requesting a refund?
Students can request a refund within 14 days of the course start date. Requests made after this period may not be eligible for a full refund.
How do I apply for a refund?
To apply for a refund, please contact our support team via email with your course details and reason for the request. Our team will guide you through the process.
Are there any fees associated with refunds?
Refunds are processed without any additional fees, ensuring that you receive the full amount you are entitled to, based on the timing of your request.
Submit Refund Request
Complete the online refund request form available in your student portal. Ensure all required fields are filled accurately.
Review Eligibility
Our team will review your request to ensure it meets the eligibility criteria outlined in our refund policy.
Receive Confirmation
If approved, you will receive a confirmation email detailing the refund amount and processing time.
Refund Policy Overview
Eligibility Criteria
Full refunds (except registration fee listed below) are available to students who withdraw within the first two weeks prior to the course start date, up to 24 hours before the course begins.
For programs lasting more than 40 hours (e.g., EMR, EMT), a prorated refund is available for early withdrawals, with refunds issued on an accelerated schedule ending at mid-term.
For courses lasting less than 40 hours, no refunds will be issued unless the withdrawal occurs more than 24 hours before the program start time.
Proof of payment is required to process any refund.
Processing Time
Approved refunds will be processed within 30 days of confirmation. Processing times may vary based on payment method.
Non-Refundable Registration Fee
Registration fees and administrative charges are non-refundable. These fees cover initial processing and administrative costs.
Course Cancellation
If a course is canceled by International Medical Education, students will receive a full refund, including all fees paid.
Appeals Process
Students have the right to appeal a refund decision by submitting a written request within 10 days of the decision notice.
(855) 362-4367
ops.education@imdems.com
3101 N Central Avenue Suite 790 Phoenix, Arizona 85012
Have Questions About Refunds?
If you have any inquiries about our refund policy or need assistance starting the refund process, please don’t hesitate to contact us. Our team at International Medical Education is here to support you every step of the way.